OFFICE HOURS/ HOLIDAY POLICY

My office hours for administrative tasks, planning, organising, and communications are from 9:30 am to 2 pm, Monday to Friday. However, I want to be transparent about the fact that as a mother of two beautiful children, my availability may vary. There may be instances where I need to email you outside of the regular office hours, such as in the early morning or late at night. Please rest assured that I don't expect you to respond during those times.

In certain cases, I may also work on weekends for content creation and 1:1 consultations, depending on my availability.

I also want to emphasise that unforeseen illnesses or events may occur, which may require for me to reschedule or adjust my administrative tasks. I appreciate your understanding and flexibility in such situations.

COMMUNICATION CHANNELS

To ensure effective communication, I highly recommend reaching out to me via email. Email provides an excellent paper trail and allows for easy file attachments if necessary. I make it a priority to respond to emails within 1-5 business days. However, if you have an urgent matter or want to share inspiration directly from Instagram, you can also contact me via direct message @stayawildflower.

PHOTOGRAPHY

CONTENT CREATING SERVICES

If you require photography services, I am here to help you plan and create the type of photographs you desire. Depending on your needs, this may involve product samples, models/locations, videos featuring you or your brand, and more. Together, we will discuss the finer details and determine what each of us can contribute to support your vision. It is important to note that if I need to provide any additional resources, such as professional photographers or props, there may be an additional cost involved.

Your images will be provided to you through a shared link that will expire after a certain period. I recommend saving all the images and videos received via email. If you require any additional items like prints, USBs, canvases, or other formats, please understand that these will need to be purchased separately by you, the client. Additionally, it is your responsibility to obtain any necessary permissions for entry at applicable locations and to inform the photographer of any restrictions or policies in place at those locations.

Please be mindful, your final images will be ready 1-4 weeks after your shoot, I will provide you with any sneak peaks from the day.

I do not give raw files.

I want to ensure a smooth photography experience, so it is important that the client and any relevant parties arrive on time for scheduled sessions. Delays resulting from late arrivals or unforeseen circumstances may result in the inability to provide certain requested photographs. Moreover, it is the client's responsibility to prevent guest photographers from interfering with the designated official photography time.

PAYMENTS

To secure your photography/content session, a non-refundable and non-transferable 20% deposit is required at the time of booking. The remaining payment must be made at least 1 week prior to your photoshoot. For any sale/offers opportunities, full payment is required at the time of booking.

Incentives:

Refer a Friend incentive - You can gain 10% off your next booking by referring a friend. Make sure, in order to claim the discount that your friend mentions the reccomendation before their deposit is made. You can claim your discount for multiple friends, but you can only claim one discount per each friend. Only one discount is aloud to be used per booking.

3 or more deal - Book 3 shoots (of the same package) in advance, pay in full (like a tab) and receive 20% off the total bill. You can book your shoots in when needed during a 6 month period.
This discount is for bookings of 3 or more that is booked at the same time.
Your tab will expire after 6 months. Payments need to be paid in full.

10 or more deal - Book 10 shoots (of the same package) in advance, pay in full (like a tab) and receive 30% off the total bill. You can book your shoots in when needed during a 6 month period.
This discount is for bookings of 10 or more that is booked at the same time.
Your tab will expire after 6 months. Payments need to be paid in full.


ADDITIONAL SERVICE FEES

Please be aware that I may add on service fees or administrative fees as deemed necessary. Examples of additional services that may incur fees include travel expenses, hiring models, food expenses, professional photographers, props and flowers, studio rentals, or paid advertisements on social media. I will inform you in advance of any applicable fees.

Due to the nature of preventing loss of income, your 20% deposit is not transferable within two weeks of the original photoshoot date. When it's required to postpone, please be mindful that you will be required to pay another 20% to secure another date. It is extremely hard to fill last-minute photoshoot spots and postponing only takes away someone else's potential to book, resulting in a loss of income for me.

CONTENT CREATIONS

If you have selected our midi or mighty option, it means that I will come to a place of your choice to create customised content for your social media platforms. This is an excellent opportunity to establish your brand's theme, mission, and vision while ensuring that the content produced aligns perfectly with your goals. I recommend making content creation a regular and consistent practice, although the frequency can be adjusted based on your budget and needs.

As part of the midi or mighty option, I can help you plan and create various types of content, which may involve product samples, models/locations, videos featuring you or your brand, and more. Together, we will collaborate on the finer details and determine what each party can contribute to support your vision. Please note that if I need to provide any additional resources, such as professional photographers or props, there may be an additional cost involved.

I have multiple options for midi or mighty packages. The images and videos produced during the content creation session will be provided to you through a shared link that will expire after a certain period. Please ensure that you save all the images and videos received via email.

Reminder that my images are MY ART, MY own editing styles and techniques that is different to other photographers - please be mindful if you wish to have images re-edited there may be additional fee. It is super important to see my portfolio of my work to make sure our photography and editing lines up with your vision. Keeping in mind, weather and lighting plays a huge factor in colours and editing techniques that cannot be helped.

It is important to note that while I’m skilled in taking epic photos and editing them to match your desired colour themes, I’m a free lancer photographer and this is MY art. I will use a combination of our Professional Sony camera and iPhone 14 Pro Max to capture the content, while videos will be recorded using the iPhone 14 Pro Max.

OVERALL

CONTENT RIGHTS

By submitting content to me or participating in any of our content or photography sessions, you grant me the right to share and use that content. I may use the content on our own social media accounts to showcase my work and demonstrate the results I can achieve. However, please be assured that I will handle your content with care and respect your privacy.

Please note that sharing my online courses or materials without prior consent from Stay A Wildflower is strictly prohibited.

REFUNDS

While my aim is to go above and beyond to satisfy each and every client, I have a no-refund policy for services requested and canceled before or after their delivery. I understand that unexpected circumstances can arise, such as inclement weather, illness, accidents, or unforeseen events like the COVID-19 pandemic. In such cases, I’m open to rescheduling, pausing, or offering alternative solutions of services instead of providing a refund. This is because administrative planning and potential income loss due to last-minute rescheduling can create challenges for me in filling the vacant spot quickly enough. I will always communicate with you and find the best possible solution to address any unexpected situations.

However, there may be instances where I may offer a refund for a service. This would occur if I’m unexpectedly unable to deliver the agreed-upon service. In such cases, I will notify you in writing, and the refund process may take up to 10 business days to complete.

Please note, weather related circumstances such as rain, storms and wind are out of my control, I can’t predict the weather. By booking in a content session with me, you understand there is no refund for weather inflicted scenarios. I have to make sure not only the safety of yourselves but for my equipment and self too. However I’m completely understanding for rescheduling your sessions during bad weather, even if your session is inside (lighting could be terrible if you rely on natural lighting) or out.

By purchasing any services from Stay A Wildflower, you acknowledge that you have read and understood these terms and conditions, including the no-refund policy. Your satisfaction is important to me, and I value your feedback. If you are not satisfied with my work, please reach out straight away so that I can take the necessary actions if needed to meet your expectations.

DATA COLLECTION AND PRIVACY

By using my website, you agree to the collection and processing of your personal information. I only collect the necessary information, such as your name, email address, and payment details, to enhance our products and services. Rest assured that I do not data hoarder and I do not sell or share your information with any third parties.

I comply with data collection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Your privacy is important to me, and we take the necessary measures to protect your information.

Please note that my website uses cookies to enhance your browsing experience and gather useful insights. These cookies are stored on your device, but you have the option to disable them in your browser settings. However, disabling cookies may affect some features of my website.

If you sign up for my free goodies, you agree to receive marketing emails from me. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link at the bottom of my messages. I value your privacy and will promptly honour your request. If you need assistance with unsubscribing or have any questions, feel free to reach out to me via direct message.

AGREEMENTS

By purchasing or booking services with Stay A Wildflower, you accept and agree to all the terms and conditions outlined above. I appreciate your trust and look forward to working together to achieve your social media and content creation goals.